PRIVACY (&CONSENT) NOTICE
YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)
GDPR brought in new legal protection for personal information in May 2018. This tells you what personal information I gather via my website, why I collect such data, and what your rights are.
Remedies London -
Therapist’s Contact Details / Data Controller Contact Details:
Telephone No: 07852239042
Email address: firstname.lastname@example.org
Address: Remedies London, Enfield, En2 9dz. Full address provided upon booking an appointment.
The Purpose of processing Client Data
For the purpose of providing professional treatments, Remedies London will need to gather and retain potentially sensitive information about your health. I will only gather information that is relevant and necessary for your treatment. During your initial consultation I will make notes, which may include details concerning medication, treatment, and any other issues affecting your health. I make such notes to ensure I can adapt the treatment to best suit you, and to make accurate and precise recommendations concerning aspects of holistic health and wellbeing, which I will offer to you. I take basic contact details and information via my website to allow me to contact you and handle bookings. Any data provided is held securely, and privately. In order to be able to process your personal data, it is a condition of any treatment that you give your explicit consent to allow Remedies London to document and process your personal medical data. Contact details, such as your email address or phone number, may be used to remind you of future appointments, and provide reports or other information concerning your treatment.
Lawful Basis for holding and using Client Information
As a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is my legitimate interests i.e.my requirement to retain the information in order to provide you with the best possible treatment options and advice.
As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.
What information I hold and what I do with it
In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:
· Your contact details
· Medical history and other health-related information (which I will take from you at first consultation)
· Treatment details and related notes (which I will take after each consultation)
I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary and getting your explicit consent.
How Long I Retain Your Information for
Remedies London will process personal data during the duration of any treatment and will continue to store only the personal data needed for 7 years after the contract has expired, to meet any legal obligations. After 7 years all personal data will be deleted or safely disposed of, unless basic information needs to be retained by us to meet our future obligations to you. Any records concerning minors who have received a treatment will be retained until the child has reached the age of 25.
Your data will not be transferred outside the EU without your consent.
Protecting Your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.
I will contact you using the contact preferences you give me in relation to:
· Special offers and promotions (you may unsubscribe from this at any time)
GDPR gives you the following rights:
· The right to be informed:
To know how your information will be held and used (this notice).
· The right of access:
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
· The right to rectification:
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
· The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you
· The right to restrict processing of personal data:.
You have the right to request limits on how your therapist uses your personal information
· The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
· The right to object:
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
· Rights in relation to automated decision-making and profiling.
· The right to lodge a complaint with the Information Commissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.
Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
If you wish to exercise any of these rights, please use the contact details given above.
· if you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
· Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
· Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.
I have seen this document and understand that you will hold and use my personal information, using it in order to provide me with the best possible treatment options and advice in line with the statements above.